Cancellation Policy
At TRUZO, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below:
Order Cancellation Timeline
- Before Processing: Orders can be cancelled free of charge before they are processed for shipment
- Within 24 hours: Orders placed within the last 24 hours can typically be cancelled without any charges
- After Processing: Once an order has been processed and shipped, it cannot be cancelled but may be eligible for return
How to Cancel Your Order
To cancel your order, please:
- Contact our customer service team immediately
- Provide your order number and reason for cancellation
- We will process your cancellation request within 24 hours
Refund Process
If your cancellation is approved:
- Full refund will be processed to your original payment method
- Refunds typically take 5-7 business days to appear in your account
- You will receive a confirmation email once the refund is processed
Contact Information
For cancellation requests or questions about this policy, please contact us:
- Email: support@truzo.shop
- Phone: Available during business hours
This policy was last updated on September 1, 2025