Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 07 days from the date of delivery to return items for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- In original condition and packaging
- Unused and unworn
- With all tags and labels attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Perishable goods
- Items marked as final sale
Return Process
To initiate a return:
- Contact our customer service team at support@truzo.shop
- Provide your order number and reason for return
- We'll provide you with return instructions and a return authorization number
- Package the item securely and ship it back to us
Refunds
Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Exchanges
If you need a different size or color, we'll be happy to exchange your item subject to availability.
For any questions about returns or exchanges, please contact us at infotruzo9@gmail,com